Terms of service
Overview
This website is operated by We Buy Drones. Throughout the website, the terms “we”, “us” and “our” refer to We Buy Drones.
We Buy Drones operates an online business specialising in the buying, selling, trade-in, assessment, servicing and repair of DJI drones, cameras, controllers, batteries, accessories and related equipment.
By visiting our website, purchasing a product, requesting a valuation, submitting equipment for assessment or repair, or otherwise using our services, you agree to these Terms of Service.
These Terms should be read together with our Returns & Refund Policy, Privacy Policy and any other policies displayed on our website.
Nothing in these Terms is intended to exclude or limit rights that cannot lawfully be excluded under applicable South African legislation.
1. Online Store
Our website provides customers with access to new and pre-owned drones, cameras, accessories and related products.
Product availability is subject to change without notice. Because many of our products are individual pre-owned units, an item may become unavailable after being sold.
We reserve the right to limit quantities, discontinue products or correct errors in product listings where reasonably necessary.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, included accessories, prices and other information displayed on our website are accurate.
Pre-owned equipment may show reasonable signs of previous use.
Where applicable, information concerning cosmetic condition, battery condition, charge cycles, included accessories or known issues may be included in the product listing or communicated to the customer before purchase.
Photographs of individual pre-owned products may represent the actual item being offered for sale where stated.
Minor differences in appearance caused by lighting, screens or photography may occur.
3. DJI Products and Trademarks
We Buy Drones specialises primarily in DJI products and related equipment.
DJI and associated product names, trademarks and logos belong to their respective trademark owners.
Unless expressly stated otherwise, We Buy Drones operates independently and nothing on this website should be interpreted as representing an official partnership, endorsement or authorised relationship with DJI.
4. Orders
Submitting an order does not necessarily constitute final acceptance of that order.
We reserve the right to cancel or decline an order where reasonably necessary, including where:
- A product is no longer available;
- An incorrect price or material product information was displayed;
- Payment cannot be confirmed;
- Fraud or unauthorised payment is reasonably suspected; or
- We cannot reasonably fulfil the order.
Where payment has already been received for an order that we cannot fulfil, an appropriate refund will be arranged.
5. Pricing and Payment
Prices displayed on the website are quoted in South African Rand (ZAR) unless otherwise stated.
Customers are responsible for ensuring that payment information supplied during checkout is accurate and that they are authorised to use the selected payment method.
Orders may only be dispatched once payment has been successfully received or confirmed.
Where an obvious pricing or technical error occurs, we reserve the right to correct the error before fulfilling the affected order.
6. Pre-Owned Equipment
Customers acknowledge that pre-owned equipment has previously been owned or used and should not be expected to have the same cosmetic condition as a factory-new product.
We assess pre-owned equipment before offering it for sale and endeavour to accurately represent its condition.
Normal cosmetic signs of use that were disclosed before purchase or clearly visible in product photographs will not ordinarily constitute defects.
This provision does not affect any statutory rights applicable to defective goods.
7. Batteries
Drone and camera batteries are consumable products.
Battery capacity and performance may vary depending on factors including age, previous use, charge cycles, storage conditions and operating conditions.
Where available, relevant battery information for pre-owned equipment may be disclosed in the product listing or during the sales process.
Customers are responsible for using, charging and storing batteries in accordance with appropriate manufacturer guidance.
8. Trade-Ins
We Buy Drones may accept qualifying drones, cameras and accessories as trade-ins towards other equipment.
Initial trade-in estimates may be based on information, photographs, serial numbers and descriptions supplied by the customer.
An initial estimate is not necessarily a final valuation.
Final trade-in value may be confirmed only after the equipment has been physically received and assessed.
If the condition, functionality, included accessories or other material details differ from those originally supplied by the customer, we may revise the valuation.
The customer may choose whether to accept a revised offer where applicable.
9. Selling Equipment to We Buy Drones
Customers wishing to sell equipment to We Buy Drones must provide accurate information regarding the product's identity, condition, ownership and functionality.
By submitting equipment for sale, the customer confirms that:
- They are legally entitled to sell the equipment;
- The equipment is not stolen;
- The equipment is not subject to an undisclosed finance agreement or ownership dispute;
- Information provided about the equipment is substantially accurate; and
- They have disclosed known material damage or faults.
We reserve the right to decline any equipment submitted for purchase.
Payment for equipment purchased by We Buy Drones will be made according to the agreed transaction terms after the relevant assessment and acceptance process has been completed.
10. Equipment Assessment
Equipment submitted for purchase, trade-in or repair may require inspection and testing.
Assessment may include reasonable functional testing of components such as the aircraft, motors, camera, gimbal, controller, batteries, sensors and other relevant systems.
A valuation or repair estimate may change if previously undisclosed damage or faults are identified during assessment.
11. Repairs and Servicing
Repair and servicing work may require diagnostic inspection before a final repair quotation can be provided.
Where additional faults or damage are discovered during repair, we may contact the customer for approval before performing additional chargeable work.
Customers should back up any relevant data where possible before submitting equipment for repair.
We Buy Drones cannot guarantee recovery of data stored on equipment submitted for repair.
Repair timelines may vary depending on fault complexity, parts availability and other circumstances.
Any repair warranty or guarantee provided for specific work will be communicated to the customer where applicable.
12. Crash, Water and Misuse Damage
Drone equipment can be damaged through crashes, impact, water exposure, improper operation, incorrect charging, unauthorised modification or other misuse.
We are not responsible for damage occurring after delivery as a result of customer misuse, accidents, crashes, improper operation or unauthorised modifications.
This does not affect a customer's rights relating to goods that were defective when supplied.
13. Shipping and Delivery
We Buy Drones may use third-party courier providers for collection and delivery.
Customers are responsible for providing complete and accurate delivery information.
Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control.
Customers should inspect delivered packages and products promptly and contact us if there is evidence of damage or an incorrect order.
14. Equipment Sent to Us
Customers sending equipment to We Buy Drones for assessment, sale, trade-in or repair are responsible for packaging the equipment securely.
Where possible, appropriate protective or original packaging should be used.
Customers should follow any courier or packaging instructions provided by We Buy Drones.
15. Returns and Refunds
Returns, exchanges and refunds are governed by our separate Returns & Refund Policy.
Our standard voluntary return period is 7 days after receiving an order, subject to the conditions contained in that policy.
The 7-day return period does not replace or restrict statutory rights that may apply to defective goods or qualifying electronic transactions under South African law.
16. Website Use
You may not use our website:
- For unlawful or fraudulent purposes;
- To distribute malicious software or harmful code;
- To interfere with the operation or security of the website;
- To attempt unauthorised access to systems or customer information; or
- To misrepresent your identity when entering into transactions with us.
We reserve the right to restrict access to our services where reasonably necessary to prevent fraud, abuse or unlawful activity.
17. Third-Party Services
Certain services used by our website may be supplied by third parties, including payment providers, courier companies and technology platforms.
Use of these services may also be subject to the relevant provider's terms and conditions.
We are not responsible for third-party services beyond the extent required by applicable law.
18. Limitation of Liability
To the extent permitted by law, We Buy Drones will not be responsible for indirect or consequential losses resulting from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be prohibited by South African law.
19. Privacy
Personal information provided to We Buy Drones is handled in accordance with our Privacy Policy and applicable South African data-protection legislation.
Information may be processed where reasonably necessary to complete orders, arrange deliveries, process payments, provide customer service, assess equipment or fulfil other requested services.
20. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our services, website, business practices or applicable legal requirements.
The version published on our website at the relevant time will apply, subject to applicable law.
21. Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any rights available to consumers under applicable South African consumer legislation remain unaffected.
22. Contact Information
Questions regarding these Terms of Service can be directed to:
We Buy Drones
Cape Town, Western Cape
South Africa
Email: sales@webuydronesct.co.za
WhatsApp / Telephone: 071 403 5119
Website: www.webuydronesct.co.za