Shipping policy
We Buy Drones is an online business based in Cape Town, Western Cape, specialising in new and quality pre-owned DJI drones, cameras, controllers, batteries, accessories and related equipment.
We offer courier delivery throughout South Africa, subject to courier coverage and any restrictions applicable to the destination or product.
This Shipping & Delivery Policy applies to purchases made through our website and should be read together with our Returns & Refund Policy and Terms of Service.
Order Processing
Orders are processed once payment has been successfully received and confirmed.
We aim to prepare and dispatch orders as quickly as reasonably possible. Orders placed over weekends or public holidays will generally be processed on the next business day.
Processing may occasionally take longer where additional payment verification, product preparation or other checks are required.
Delivery Areas
We offer courier delivery to most locations throughout South Africa.
Delivery to certain remote, rural, farm or outlying areas may take longer or may incur additional courier charges.
If our courier provider cannot service the delivery address supplied, we will contact the customer to discuss an alternative delivery arrangement.
Delivery Times
Estimated delivery times after dispatch are generally:
Cape Town and major Western Cape areas: approximately 1–2 business days.
Major centres elsewhere in South Africa: approximately 2–4 business days.
Regional, remote or outlying areas: approximately 3–7 business days.
These are estimates and not guaranteed delivery dates.
Delivery times may be affected by courier delays, weather, public holidays, road conditions, high-volume periods or other circumstances outside our reasonable control.
Shipping Charges
Shipping charges, where applicable, will be displayed during checkout or communicated to the customer before completion of the order.
Certain products or promotions may qualify for free or discounted delivery where specifically advertised.
Additional charges may apply to remote or outlying destinations where required by the courier provider.
Courier Tracking
Where tracking information is available, customers will receive or be provided with the relevant tracking details after their order has been dispatched.
Please allow time for the courier's tracking system to update after collection.
High-Value Equipment
Many of the products sold by We Buy Drones are high-value electronic items.
We take reasonable care to package drones, cameras, controllers and accessories securely before dispatch.
Where appropriate, additional protective packaging may be used to reduce the risk of damage during transportation.
Customers should ensure that someone is available at the delivery address to receive the shipment where required by the courier.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, contact number and any other information reasonably required for delivery.
We Buy Drones cannot be held responsible for delays resulting from incorrect or incomplete delivery information supplied by the customer.
If you notice an error in your delivery details after placing an order, contact us as soon as possible at 071 403 5119 or sales@webuydronesct.co.za.
We will attempt to update the delivery information if the parcel has not yet been dispatched.
Receiving Your Order
Customers should inspect the external condition of their parcel when it is delivered.
If the packaging appears significantly damaged, please photograph the package before opening it.
After opening your order, please check that the correct product and accessories have been supplied and inspect the equipment for any obvious transport damage.
If there is a problem, contact We Buy Drones as soon as reasonably possible.
Damaged During Delivery
If your order appears to have been damaged during transportation, please contact us promptly and provide:
- Your order number;
- A description of the damage;
- Photographs of the external packaging;
- Photographs of the product and damage; and
- Any other information reasonably required to investigate the courier claim.
Please retain the packaging until the matter has been resolved, as the courier may require it as part of an investigation.
We will work with the customer and courier provider to resolve qualifying delivery-related damage.
Incorrect or Missing Items
If you receive an incorrect product or believe an item is missing from your order, please contact us promptly.
We will review the order and arrange an appropriate solution where an error has occurred.
Failed Delivery Attempts
If a courier cannot complete delivery because nobody is available, the address is incorrect or access to the delivery location is unavailable, the courier may attempt redelivery or contact the recipient.
Additional courier charges resulting from repeated failed delivery attempts or incorrect information supplied by the customer may be payable by the customer where permitted by law.
Collection
Where collection has been specifically arranged with We Buy Drones, customers will be provided with collection instructions directly.
We Buy Drones operates primarily as an online business and does not operate a general walk-in retail storefront.
Please do not arrive at a collection location without a confirmed arrangement.
Sending a Drone to We Buy Drones
Customers may be asked to send equipment to us for sale, trade-in, assessment or repair.
Where We Buy Drones arranges the courier collection, we will provide the relevant collection or waybill information.
Equipment should be packaged securely before collection.
Where possible:
- Use the original protective packaging or suitable alternative packaging;
- Secure the drone and controller so they cannot move freely inside the package;
- Protect cameras and gimbals appropriately;
- Ensure batteries cannot move around inside the parcel; and
- Use a strong outer box suitable for courier transportation.
Customers should accurately disclose the equipment being sent and follow any packaging or courier instructions supplied by We Buy Drones.
Lithium Batteries
DJI drones and related products frequently contain lithium batteries.
Shipping of lithium batteries may be subject to specific courier requirements and transport restrictions.
Customers sending batteries to We Buy Drones must advise us of the batteries included and follow any courier or packaging instructions provided.
Damaged, swollen, leaking or otherwise unsafe batteries must not be shipped through a standard courier service without appropriate professional guidance.
Delays
Although we aim to provide reliable and efficient delivery, courier delays can occasionally occur.
Where a shipment is delayed, we will assist with obtaining available tracking information and communicating with the courier where reasonably necessary.
A courier delay does not automatically mean that a parcel has been lost.
Lost Shipments
If tracking indicates that a shipment may have been lost, please contact us.
We will investigate the shipment with the relevant courier provider and advise you of the outcome and appropriate next steps.
Returns
Products should not be returned without first contacting We Buy Drones.
Approved returns will be handled in accordance with our Returns & Refund Policy, including instructions regarding the appropriate return method and courier arrangements.
South African Deliveries
Our standard online delivery service is intended primarily for customers within the Republic of South Africa.
International delivery is not automatically available through our standard shipping service. Customers outside South Africa should contact us before purchasing to determine whether delivery can be arranged.
Contact Us
For shipping, delivery, courier collection or tracking enquiries, please contact:
We Buy Drones
Cape Town, Western Cape
South Africa
Email: sales@webuydronesct.co.za
WhatsApp / Telephone: 071 403 5119