Refund policy
At We Buy Drones, we want our customers to purchase with confidence. We specialise in new and quality pre-owned DJI drones, cameras, controllers, batteries and accessories. Pre-owned equipment is assessed before being offered for sale, and we make every effort to accurately describe the condition of each product.
7-Day Return Policy
We Buy Drones offers a 7-day return policy, which means you have 7 days after receiving your order to request a return.
To be eligible for a return, the product must be returned in substantially the same condition in which it was received, together with all included accessories, components and packaging where applicable. Proof of purchase is required.
For drones, cameras and other electronic equipment, products must not have been damaged, crashed, exposed to water, modified, disassembled or subjected to misuse after delivery.
To request a return, please contact us at sales@webuydronesct.co.za or via WhatsApp on 071 403 5119.
If your return is accepted, we will provide instructions regarding the return of the product. Please do not send products back without first contacting We Buy Drones and receiving return instructions.
Pre-Owned DJI Equipment
Many of the products sold by We Buy Drones are pre-owned and may therefore show reasonable signs of previous use.
Where applicable, we will disclose relevant information regarding the product's cosmetic condition, battery condition, battery cycles, included accessories and any known issues in the product listing or during the sales process.
Normal signs of previous use that were disclosed or reasonably apparent at the time of purchase are not considered defects.
Because pre-owned products are individually assessed and may differ in age, condition and usage history, customers are encouraged to review the product description and photographs carefully before purchasing.
Damaged, Defective or Incorrect Orders
Please inspect your order as soon as possible after receiving it.
If your product arrives damaged, is defective, or you receive an incorrect product, please contact us promptly so that we can assess the issue and assist you.
We may request your order information, photographs, video or other reasonable information necessary to assess the product and determine the appropriate solution.
Contact:
Email: sales@webuydronesct.co.za
WhatsApp: 071 403 5119
Drones, Cameras and Electronic Equipment
Electronic products require additional assessment when returned.
A return may be declined where inspection determines that damage occurred after delivery as a result of:
- Crash or impact damage
- Water or moisture exposure
- Improper charging or battery handling
- Unauthorised repairs or disassembly
- Modification of the product
- Physical damage occurring after delivery
- Improper operation or misuse
- Damage caused by incompatible third-party equipment or accessories
This does not limit any rights or remedies a customer may have in relation to defective goods under applicable South African consumer legislation.
DJI Batteries
Drone and camera batteries are consumable components whose capacity and performance may change depending on age, storage, usage and charge cycles.
For pre-owned batteries, available information regarding battery condition or charge cycles may be provided in the product listing or during the sales process.
A battery return may be declined where inspection indicates damage caused by improper charging, improper storage, excessive discharge, physical damage, water exposure, misuse or other damage occurring after delivery.
This does not affect a customer's applicable statutory rights in relation to a battery that was defective when supplied.
Accessories and Replacement Parts
Accessories and replacement parts may be returned in accordance with this policy provided they remain in the condition in which they were supplied and have not been damaged, modified or incorrectly installed.
Electronic components, replacement parts or accessories that have been installed, modified or used may require inspection before We Buy Drones determines whether a return, replacement or refund is appropriate.
Exchanges
Where appropriate, We Buy Drones may offer an exchange instead of a refund.
Because many of our pre-owned products are individual units, an identical replacement may not always be available.
Where an alternative product is selected, any difference in price will be payable by the customer or refunded by We Buy Drones, as applicable.
Trade-In Products
Products supplied to We Buy Drones as part of an agreed trade-in transaction are subject to the terms agreed during the trade-in and assessment process.
Where a trade-in forms part of the purchase of another product, please contact us before requesting cancellation or return so that we can determine how the original trade-in transaction should be handled.
Return Shipping
Where a return is required because We Buy Drones supplied an incorrect product, the product arrived damaged, or there is a qualifying defect for which We Buy Drones is responsible, we will advise the customer regarding the appropriate return arrangements.
For other eligible returns, return courier costs may be the customer's responsibility where permitted by applicable law.
Products must be securely packaged for transportation. We recommend using the original packaging wherever possible.
Customers should not send products back without first receiving return instructions from We Buy Drones.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
Where approved, refunds will generally be processed using the original payment method within 10 business days.
Please note that banks, card issuers and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since We Buy Drones confirmed approval of your refund, please contact sales@webuydronesct.co.za.
Consumer Rights
Our 7-day return policy does not exclude, restrict or replace any rights or remedies that consumers may have under applicable South African law.
Nothing in this policy is intended to limit your statutory rights under applicable legislation, including the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002, where applicable.
Where applicable consumer legislation provides a customer with rights beyond the voluntary 7-day return period stated above, those statutory rights will continue to apply.
Contact Us
For questions regarding returns, refunds, exchanges or a problem with your order, please contact:
We Buy Drones
Email: sales@webuydronesct.co.za
WhatsApp / Telephone: 071 403 5119
Website: www.webuydronesct.co.za